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It is our goal to provide you a great experience under safe conditions. Whenever possible, your canceled class or party will be noted in our phone information mailbox 3. Call 603-427-5437 and select 3 at any time. Sever Weather Director Contact: If you need to speak to us regarding rescheduling or cancelling within the next 48 hours and outside of our normal business hours OR if the storm is underway or has occurred and you have not been contacted by our staff, the director can be reached at home at (603) 431-2954 or (603) 828-4847 (cell). PARTY / RENTAL / PRIVATE EVENT SEVERE WEATHER POLICY: OPTION 1: 100% of deposit can be applied to the booking of another event to occur within 15 days from original date or any Monday through Friday event with no date restriction. OPTION 2: 60% will be applied to another event to occur after 15days or returned to you in the form of Rumble Tumble Gym Credit with no expiration date. How will I know if my event will be cancelled due to weather? As a policy, we will not cancel an event based on a pending weather forecast. If you would like to reschedule your party before the storm hits, based on a forecast, the General Policy is in effect. If rescheduling is in consideration because the storm is underway or has already occurred, you will be contacted by our staff to make a decision regarding rescheduling the event due to unsafe travel for you and/or our staff. CLASS SEVERE WEATHER POLICY: Rumble Tumble classes will follow Portsmouth schools when they are closed, and unless not possible it will be recorded in our phone mailbox 3 (603-427-5437 and press 3). In the case of any Portsmouth school delay, only programs beginning before 10 AM will be cancelled. Full tuition is due for weeks in which emergency conditions outside of our control require the center to close. Closings due to severe weather or emergency conditions beyond our control may be used to prorate or attend an equal or lesser valued class or open gym within the current class year ending in June. Full tuition is due for weeks in which emergency conditions outside of our control require the center to close.It is member responsibility to obtain a make-up pass from your coach during your scheduled class time. Make-up passes will not be issued outside of your class time. A make-up pass must be submitted for admission to your make-up class or play session. Lost passes will not be replaced. |